Client Success & Order Resolution Specialist

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

136 hours PTO

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee referral bonuses

Employee recognition program

Paid volunteer time

Employee discounts

Wellness incentives

Sales commissions potential

Job summary

Crane Worldwide Logistics LLC is seeking a driven professional for a customer service role in the United States. You will respond to orders and client inquiries, resolve delivery issues, and escalate or resolve complaints to ensure timely service.

The position emphasizes accuracy, communication, and problem-solving in a fast-paced logistics environment. The role requires a high school diploma or GED and may involve 0-2 years of related experience.

Qualifications

• High School diploma or GED required.
• 0-2 years experience as assembly line lead.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Skills

Client service

Quality focus

Problem solving

Freight forwarding knowledge

Documentation

Listening

Conflict resolution

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a driven professional for a customer service role in the United States. You will respond to orders and client inquiries, resolve delivery issues, and escalate or resolve complaints to ensure timely service.

The position emphasizes accuracy, communication, and problem-solving in a fast-paced logistics environment. The role requires a high school diploma or GED and may involve 0-2 years of related experience.