Senior Client Success & Solutions Specialist

Crane Worldwide Logistics LLC; West Jefferson (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly incentive plan

136 hours PTO per year

Medical, dental and vision benefits

Tuition reimbursement

Employee recognition program

Volunteer time off

Employee discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC seeks a customer service professional to support clients by responding to orders, invoices, inquiries and complaints. The role involves recording problem areas, resolving issues with orders or delivery dates, and expediting corrections while ensuring follow-up with clients.

Flexibility to handle deviations from standard procedures is valued. Qualifications include a High School Diploma or GED and 2–4 years of client service experience; certifications may be required

Qualifications

• High school graduate with customer service exposure.
• Strong problem solving and documentation skills.
• Ability to multi-task and handle conflicts effectively.
• Experience in client service preferred (2–4 years).

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas and tracks issues.
• Resolves issues with orders, delivery dates or service.
• Determines root cause of problems and selects best solutions; expedites corrections and follows up.
• Communication may deviate from standard procedures as needed.
• Other duties as assigned.

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC seeks a customer service professional to support clients by responding to orders, invoices, inquiries and complaints. The role involves recording problem areas, resolving issues with orders or delivery dates, and expediting corrections while ensuring follow-up with clients.

Flexibility to handle deviations from standard procedures is valued. Qualifications include a High School Diploma or GED and 2–4 years of client service experience; certifications may be required