Client Success & Logistics Specialist

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours PTO (17 days)

Medical/Dental/Vision benefits

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking a client-service focused professional in Ohio to manage orders, inquiries, and invoice questions while resolving issues efficiently in a fast-paced logistics environment.

You will identify problem areas, document them, and coordinate resolution with internal teams. Strong communication, organization, and multitasking are essential for success in this role.

Qualifications

• 2–4 years client service experience
• High School Diploma or GED
• Professional certification may be required in some areas

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures.
• Other duties as assigned

Skills

Client Service

Quality Focus

Problem Solving

Freight Forwarding

Documentation

Listening

Resolving Conflict

Multitasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a client-service focused professional in Ohio to manage orders, inquiries, and invoice questions while resolving issues efficiently in a fast-paced logistics environment.

You will identify problem areas, document them, and coordinate resolution with internal teams. Strong communication, organization, and multitasking are essential for success in this role.