Senior Client Success & Resolution Specialist

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off 17 days per year

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC in Lockbourne, OH is seeking a Client Services professional to handle orders, inquiries, and invoice questions, and to support customers with timely resolutions.

The ideal candidate has 2-4 years of client service experience, a High School Diploma or GED, and strong problem-solving and multi-tasking skills. This full-time role offers comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 2-4 years client service experience preferred.
• Certifications may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Determines cause of problems and explains effective solutions.
• Expedites corrections and follows up to ensure resolution.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in Lockbourne, OH is seeking a Client Services professional to handle orders, inquiries, and invoice questions, and to support customers with timely resolutions.

The ideal candidate has 2-4 years of client service experience, a High School Diploma or GED, and strong problem-solving and multi-tasking skills. This full-time role offers comprehensive benefits and growth opportunities.