Client Success Lead - Remote Growth & Partnerships

Affirm; Sioux Falls (SD); On-site; USD 110,000 - 188,000; Full time

Benefits offered by this job

Health insurance for you and dependets

Tech stipend & wellness stipends

Flexible time off

Employee stock purchase plan

Job summary

Affirm is seeking a Client Success professional to manage a portfolio of merchant accounts, driving renewals, pricing updates, and expansions while maximizing value for partners.

You will analyze merchant performance, recommend programs to boost product adoption, and coordinate across Analytics, Credit, Technical, Marketing, and Product teams to optimize offerings. The role emphasizes cross-functional collaboration and strategic account management.

Qualifications

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals).
• Excellent customer relationship management skills with the ability to manage strategic accounts.
• Experience managing cross-functional projects with high attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Manage a portfolio of accounts across industries to foster long-term, strategic relationships with merchant partners.
• Handle contract renewals, pricing updates, and expansions.
• Deliver proactive client management to drive GMV and revenue growth.
• Analyze merchant performance and recommend programs to increase product adoption and marketing best practices.
• Manage merchant relationship health to maximize value for affirm and partners.
• Coordinate with Analytics, Credit, Technical, Marketing, and Product teams to improve affirm offering.

Skills

B2B client-facing

Contract negotiation

Account management

Cross-functional project mgmt

Communication – written & verbal

Analytical skills

Salesforce

BI tools

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Client Success professional to manage a portfolio of merchant accounts, driving renewals, pricing updates, and expansions while maximizing value for partners.

You will analyze merchant performance, recommend programs to boost product adoption, and coordinate across Analytics, Credit, Technical, Marketing, and Product teams to optimize offerings. The role emphasizes cross-functional collaboration and strategic account management.