Strategic Growth Client Success Lead

Affirm; Seattle (WA); On-site; USD 110,000 - 188,000; Full time

Benefits offered by this job

Health coverage

Tech stipend

Flexible time off

ESPP

Job summary

Affirm is seeking a Client Success professional to manage a portfolio of merchant accounts, focusing on long-term value and strategic growth. You will drive renewals, pricing updates, and expansions while coordinating with Analytics, Product, Marketing, and Credit to optimize program financing and adoption.

The role emphasizes proactive account management, strong communication, and cross-functional collaboration in a remote-first environment.

Qualifications

• 5+ years of B2B client-facing experience.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals).
• Excellent relationship management with strategic accounts.
• Experience managing cross-functional projects with attention to detail.
• Strong written and verbal communication skills.
• Ability to analyze merchant performance and report impact of programs.

Responsibilities

• Manage a portfolio of accounts across industries to foster long-term partnerships.
• Renewals, pricing updates, and expansions for merchant contracts.
• Deliver proactive client management to drive GMV and revenue growth.
• Analyze merchant performance and recommend programs to increase adoption.
• Maintain merchant relationship health to maximize value for both parties.
• Coordinate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product.

Skills

B2B client-facing

Contract negotiation

CRM management

Cross-functional collaboration

Analytical thinking

Salesforce

BI tools

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Client Success professional to manage a portfolio of merchant accounts, focusing on long-term value and strategic growth. You will drive renewals, pricing updates, and expansions while coordinating with Analytics, Product, Marketing, and Credit to optimize program financing and adoption.

The role emphasizes proactive account management, strong communication, and cross-functional collaboration in a remote-first environment.