Remote Client Success Lead - Merchant Growth & Partnerships

Affirm; San Diego (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan (ESPP)

Job summary

Affirm is seeking a Client Success professional to manage a portfolio of accounts in San Diego. This role focuses on fostering long-term relationships with merchant partners, delivering strategic client management, and ensuring optimal program performance.

The ideal candidate has over 5 years of B2B experience, excellent customer relationship skills, and strong analytical abilities. Affirm offers a flexible work environment with competitive benefits.

Qualifications

• 5+ years of client-facing experience in a high-tech environment.
• Experience negotiating and closing commercial contracts.
• Strong written and verbal communication skills.

Responsibilities

• Manage a portfolio of accounts across various industries.
• Responsible for managing contract renewals and updates.
• Analyze merchant performance to recommend programs.

Skills

B2B client-facing experience

Negotiation skills

Customer relationship management

Cross-functional project management

Analytical abilities

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Client Success professional to manage a portfolio of accounts in San Diego. This role focuses on fostering long-term relationships with merchant partners, delivering strategic client management, and ensuring optimal program performance.

The ideal candidate has over 5 years of B2B experience, excellent customer relationship skills, and strong analytical abilities. Affirm offers a flexible work environment with competitive benefits.