Client Success Lead — Implementations & Accounts

Mckesson Corporation; North Carolina; Hybrid; USD 72,000 - 120,000; Full time

Job summary

McKesson in the United States is seeking a seasoned professional to own post-sale client implementations and drive ongoing account value. You will partner with clients and internal teams to ensure smooth onboarding, adoption, and measurable outcomes through data-driven insights.

The role emphasizes cross-functional collaboration, proactive risk management, and delivering against contractual commitments while communicating effectively with executive stakeholders to maximize ROI and client

Qualifications

• 4+ years of experience in project management, preferably in a fast-paced or enterprise environment.
• Significant experience in client implementation, account management, or customer success roles.
• Proven ability to independently manage complex, high-impact client engagements.
• Experience influencing cross-functional teams without direct authority.
• Strong client-facing skills, including escalation and performance management.
• Degree or equivalent with 4+ years of relevant experience.

Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Skills

Project management

Client implementation

Account management

Customer success

Cross-functional leadership

Executive communication

Data-driven storytelling

Risk management

Change management

Healthcare domain knowledge

Education

Bachelor's degree or equivalent

Certifications: PM/Healthcare/Analytics/Customer success

Job description

McKesson in the United States is seeking a seasoned professional to own post-sale client implementations and drive ongoing account value. You will partner with clients and internal teams to ensure smooth onboarding, adoption, and measurable outcomes through data-driven insights.

The role emphasizes cross-functional collaboration, proactive risk management, and delivering against contractual commitments while communicating effectively with executive stakeholders to maximize ROI and client