Senior Customer Success Leader — Post-Sale & Implementations

McKesson Corporation; North Carolina; On-site; USD 99,000 - 164,000; Full time

Job summary

McKesson is seeking an experienced professional to own post-sale client implementations and ongoing account performance. You will ensure onboarding, adoption, and measurable value realization while serving as the primary client partner and internal coordinator.

You will translate clinical and operational needs into effective product use and data-driven insights, coordinating across teams to deliver on contractual, clinical, and performance commitments, and guiding client escalations to timely

Qualifications

• 7+ years of project management experience.
• Experience in client implementation, account management, or customer success.
• Proven ability to independently manage complex, high-impact client engagements.
• Experience influencing cross-functional teams without direct authority.
• Strong client-facing skills, including escalation and performance management.
• Certifications in project management, healthcare analytics, or customer success preferred.

Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Skills

Project management

Client implementation

Cross-functional influence

Job description

McKesson is seeking an experienced professional to own post-sale client implementations and ongoing account performance. You will ensure onboarding, adoption, and measurable value realization while serving as the primary client partner and internal coordinator.

You will translate clinical and operational needs into effective product use and data-driven insights, coordinating across teams to deliver on contractual, clinical, and performance commitments, and guiding client escalations to timely