Senior Manager, Client Onboarding & Success

McKesson Corporation; Texas; On-site; USD 99,000 - 164,000; Full time

Job summary

McKesson Corporation is seeking a seasoned professional to own post-sale client implementations and ongoing account performance, ensuring onboarding, adoption, and measurable value realization.

You will be the primary client partner and internal coordinator, translating clinical and operational needs into effective product usage and data-driven insights.

Join us to lead cross-functional teams, monitor account health, and deliver on contractual commitments while advancing healthcare outcomes.

Qualifications

• 7+ years of experience in project management.
• Significant experience in client implementation, account management, or customer success.
• Ability to independently manage complex, high-impact client engagements.
• Experience influencing cross-functional teams without direct authority.
• Strong client-facing skills, including escalation and performance management.
• Certifications in project management, healthcare analytics, or customer success preferred.

Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Skills

Project management

Client implementation

Account management

Customer success

Cross-functional leadership

Escalation management

Data-driven storytelling

Education

Degree or equivalent

Job description

McKesson Corporation is seeking a seasoned professional to own post-sale client implementations and ongoing account performance, ensuring onboarding, adoption, and measurable value realization.

You will be the primary client partner and internal coordinator, translating clinical and operational needs into effective product usage and data-driven insights.

Join us to lead cross-functional teams, monitor account health, and deliver on contractual commitments while advancing healthcare outcomes.