Client Success Lead: Implementations & Account Growth

McKesson; United States; Remote; USD 72,000 - 120,000; Full time

Job summary

McKesson is seeking a seasoned professional to own end-to-end post-sale client success, ensuring onboarding, adoption, and measurable value realization. You will serve as the primary client partner and coordinate internal teams to deliver reporting solutions and ROI.

The role requires strong project management skills, 4+ years in client implementations, and the ability to influence cross-functional teams. A healthcare domain background and relevant certifications are a plus.

Qualifications

• 4+ years of experience in project management, preferably in a fast-paced or enterprise environment.
• Significant experience in client implementation, account management, or customer success roles.
• Certifications in project management, healthcare, analytics, or customer success preferred.

Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Skills

Client implementations

Project management

Cross-functional leadership

Executive-level communication

Analytical problem-solving

Education

Bachelor’s degree or equivalent

Job description

McKesson is seeking a seasoned professional to own end-to-end post-sale client success, ensuring onboarding, adoption, and measurable value realization. You will serve as the primary client partner and coordinate internal teams to deliver reporting solutions and ROI.

The role requires strong project management skills, 4+ years in client implementations, and the ability to influence cross-functional teams. A healthcare domain background and relevant certifications are a plus.