Senior Client Success & Implementation Manager

McKesson; North Carolina; Hybrid; USD 72,000 - 120,000; Full time

Job summary

McKesson is seeking a seasoned post-sale client success leader to own onboarding, adoption, and ongoing performance across enterprise accounts. You will align clinical and operational needs with product use, craft data-driven insights, and guide cross-functional teams to deliver measurable value.

The role emphasizes proactive risk management, client advocacy, and executive-level communication. The candidate should bring 4+ years of relevant experience, a degree or equivalent, and certifications

Qualifications

• 4+ years of experience in project management, client implementation, or customer success.
• Ability to lead complex client engagements and manage cross-functional teams.
• Strong analytical skills with data-driven reporting and ROI storytelling.

Responsibilities

• Own end-to-end post-sale client success from onboarding to ongoing performance.
• Lead complex client implementations across cross-functional teams.
• Translate client workflows into effective product use and reporting solutions.
• Coordinate internal teams to ensure aligned execution and timely issue resolution.
• Monitor account health and proactively manage risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Escalate and resolve client issues with clear accountability.

Skills

Project management

Client implementation

Cross-functional leadership

Data-driven storytelling

Executive communication

Education

Bachelor's degree or equivalent

Job description

McKesson is seeking a seasoned post-sale client success leader to own onboarding, adoption, and ongoing performance across enterprise accounts. You will align clinical and operational needs with product use, craft data-driven insights, and guide cross-functional teams to deliver measurable value.

The role emphasizes proactive risk management, client advocacy, and executive-level communication. The candidate should bring 4+ years of relevant experience, a degree or equivalent, and certifications