Senior Customer Success Lead – Post-Sale & Implementations

McKesson; North Carolina; Hybrid; USD 99,000 - 164,000; Full time

Benefits offered by this job

Competitive compensation package

Equity and long-term incentive options

Job summary

McKesson, a Fortune 10 health care leader, is seeking a seasoned Client Success professional to own post-sale implementations and ongoing account performance. You will drive onboarding, adoption, and measurable value realization while coordinating cross-functional teams and translating clinical needs into effective product use.

You will lead end-to-end client engagements, monitor account health, manage risks, and communicate ROI to stakeholders, aligning with contractual and performance

Qualifications

• 7+ years of experience in project management or related client-facing roles.
• Experience with client implementation, account management, or customer success.
• Proven ability to manage complex, high-impact client engagements independently.
• Experience influencing cross-functional teams without direct authority.
• Strong client-facing skills including escalation and performance management.
• Certifications in project management, healthcare analytics, or customer success preferred.

Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Skills

Project management

Client implementations

Account management

Client facing

Escalation management

Change management

Analytical storytelling

Prioritization

Cross-functional leadership

Risk management

Education

Degree or equivalent

Job description

McKesson, a Fortune 10 health care leader, is seeking a seasoned Client Success professional to own post-sale implementations and ongoing account performance. You will drive onboarding, adoption, and measurable value realization while coordinating cross-functional teams and translating clinical needs into effective product use.

You will lead end-to-end client engagements, monitor account health, manage risks, and communicate ROI to stakeholders, aligning with contractual and performance