Senior Customer Success Lead: Post-Sale & Adoption

McKesson; Texas; On-site; USD 99,000 - 164,000; Full time

Job summary

McKesson is seeking an experienced professional to own post-sale client implementations and drive ongoing account performance, ensuring onboarding, adoption, and measurable value realization. You will serve as the primary client partner and internal coordinator, translating clinical and operational needs into effective product use and data-driven insights.

In this role you will lead cross-functional teams, monitor account health, manage risks, and deliver against contractual commitments, while

Qualifications

• 7+ years of experience in project management or enterprise environments.
• Experience in client implementation, account management, or customer success.
• Ability to independently manage complex, high-impact client engagements.
• Experience influencing cross-functional teams without direct authority.
• Strong client-facing skills, including escalation and performance management.
• Certifications in PM, healthcare analytics or customer success preferred.

Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Job description

McKesson is seeking an experienced professional to own post-sale client implementations and drive ongoing account performance, ensuring onboarding, adoption, and measurable value realization. You will serve as the primary client partner and internal coordinator, translating clinical and operational needs into effective product use and data-driven insights.

In this role you will lead cross-functional teams, monitor account health, manage risks, and deliver against contractual commitments, while