Client Success: Implementation & Account Leadership

McKesson; Austin (TX); Remote; USD 72,000 - 120,000; Full time

Job summary

McKesson seeks a Client Implementation and Account Manager to own post-sale client success, from initial implementation through ongoing performance. You will partner with clients and internal teams to ensure adoption, value realization, and strong relationships across healthcare accounts.

Responsibilities include coordinating cross-functional efforts, translating client needs into actionable product use and reporting, and driving outcomes with data-driven storytelling.

Qualifications

• Degree or equivalent is required or preferred.
• Certifications in project management, healthcare, analytics, or customer success are preferred.
• 4+ years of experience in project management, client implementation, account management, or customer success.
• Ability to lead complex client engagements and influence cross-functional teams.

Responsibilities

• Own end-to-end post-sale client success from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Skills

Project management

Client implementation

Account management

Customer success

Cross-functional leadership

Escalation management

Education

Degree or equivalent

Job description

McKesson seeks a Client Implementation and Account Manager to own post-sale client success, from initial implementation through ongoing performance. You will partner with clients and internal teams to ensure adoption, value realization, and strong relationships across healthcare accounts.

Responsibilities include coordinating cross-functional efforts, translating client needs into actionable product use and reporting, and driving outcomes with data-driven storytelling.