Client Success Lead

Ultipro; North Olmsted (OH); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Quarterly incentive

Paid time off

Health benefits

Tuition reimbursement

Recognition program

Volunteer time

Employee discounts

Wellness incentives

Job summary

Crane is seeking a customer service professional to respond to orders and inquiries, manage invoice questions, and resolve client complaints. The role includes documenting issues, coaching a team of specialists, and ensuring timely resolutions.

Strong problem-solving and multi-tasking abilities are essential. Expect to handle diverse client scenarios, maintain accurate records, and adapt to processes as needed.

Qualifications

• High School Diploma or GED required.
• 3–5 years client service experience.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane is seeking a customer service professional to respond to orders and inquiries, manage invoice questions, and resolve client complaints. The role includes documenting issues, coaching a team of specialists, and ensuring timely resolutions.

Strong problem-solving and multi-tasking abilities are essential. Expect to handle diverse client scenarios, maintain accurate records, and adapt to processes as needed.