Client Experience Lead & Team Coach

Ultipro; Lockbourne (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off 17 days

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane is seeking a Customer Service Specialist in a logistics environment to respond to orders and inquiries, resolve delivery-related issues, and maintain accurate problem-tracking records.

The role requires 3–5 years of client service experience, strong problem-solving and documentation skills, and the ability to multi-task in a fast-paced setting. A High School Diploma or GED is required, with professional certifications potentially needed.

Qualifications

• High School Diploma or GED required; 3–5 years of client service experience.
• Strong problem-solving and documentation skills.
• Ability to handle multiple tasks and resolve client issues professionally.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves client complaints by identifying causes and implementing corrective actions with follow-up.
• Handles client responses requiring deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane is seeking a Customer Service Specialist in a logistics environment to respond to orders and inquiries, resolve delivery-related issues, and maintain accurate problem-tracking records.

The role requires 3–5 years of client service experience, strong problem-solving and documentation skills, and the ability to multi-task in a fast-paced setting. A High School Diploma or GED is required, with professional certifications potentially needed.