Client Service & Order Resolution Specialist

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

136 hours Paid Time Off (17 days)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives up to $100/year

Potential to earn commission

Job summary

Crane Worldwide Logistics LLC is seeking a Customer Service Agent to respond to orders, inquiries, and invoice questions from clients, and to address complaints while ensuring satisfaction.

You will resolve issues with orders and delivery dates, explain solutions, and follow up to confirm resolutions. The role emphasizes client service, problem solving, and attention to detail in a busy logistics environment.

Qualifications

• High School Diploma or GED required.
• 0-2 years experience as assembly line lead.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Skills

Client Service

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a Customer Service Agent to respond to orders, inquiries, and invoice questions from clients, and to address complaints while ensuring satisfaction.

You will resolve issues with orders and delivery dates, explain solutions, and follow up to confirm resolutions. The role emphasizes client service, problem solving, and attention to detail in a busy logistics environment.