Client Success & Lab Liaison

Microbac; Turlock (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off including vacation and H

Job summary

Microbac Laboratories, Inc. in Turlock, CA seeks a Customer Relationship Associate to act as the front-line liaison between clients, account management, and laboratory staff.

The role emphasizes timely sample processing, data entry, and clear communication to ensure accurate test results. The position involves high client interaction, coordinating cross-functional teams, and delivering timely service while upholding quality and regulatory standards.

Qualifications

• Degree in Food Science, Chemistry, or related field.
• Experience in Food or Environmental Testing preferred.
• Client service or QA experience preferred.
• Clear communication with lab staff and non-technical stakeholders.
• Ability to troubleshoot, delegate tasks, and collaborate.
• Familiarity with FDA/EPA regulatory testing requirements.
• Proven ability to plan, organize and lead projects.
• Commitment to service excellence and brand standards.

Responsibilities

• Liaise between the client, Customer Relationship account management team, and lab staff; troubleshoot and head off problems.
• Coordinate client project logistics to meet timelines and budget; ensure quality standards.
• Receive and process samples; triage and prioritize by requirements.
• Store and organize all samples; maintain retention and disposal as needed.
• Provide sample supplies and maintain overall client satisfaction.
• Communicate technical data to leadership and clients; support cross-functional teams.

Skills

Customer service

Communication

Data entry

Problem solving

Education

Bachelors in Food Science / Chemistry or related field

Job description

Microbac Laboratories, Inc. in Turlock, CA seeks a Customer Relationship Associate to act as the front-line liaison between clients, account management, and laboratory staff.

The role emphasizes timely sample processing, data entry, and clear communication to ensure accurate test results. The position involves high client interaction, coordinating cross-functional teams, and delivering timely service while upholding quality and regulatory standards.