Client Success & Lab Liaison

Microbac Laboratories, Inc; Turlock (CA); Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off (vacation & holidays)

Flextime

Wellness program

Referral bonus

Tuition reimbursement

Descripción de la vacante

Microbac Laboratories, Inc. is seeking a Customer Relationship Associate to act as the front-line liaison, coordinating client needs with laboratory staff and cross-functional teams. The role emphasizes timely analysis, data entry, and clear communication of technical information to clients.

The successful candidate will manage client projects, ensure quality standards, and grow client satisfaction in a fast-paced laboratory environment.

Formación

• Degree in Food Science, Chemistry, or related field of study.
• Food or Environmental Testing Laboratory experience is strongly desired.
• Client service or QA experience preferred.
• Clear communication with both lab staff and non-technical people.
• Ability to troubleshoot and delegate tasks to others when needed.
• Familiarity with FDA and EPA regulatory testing requirements.
• Strong project planning and leadership abilities.
• Commitment to service excellence and brand standards.

Responsabilidades

• Serve as liaison between client, account management, and lab staff; troubleshoot to prevent issues.
• Coordinate logistics of client projects to meet timelines and quality standards.
• Receive and process samples, triage by requirements, and manage storage of processed samples.
• Maintain sample retention and proper organization.
• Ensure overall client satisfaction through cross-functional collaboration.
• Communicate technical data to leadership and clients; suggest new services.

Conocimientos

Client service

Communication

Regulatory knowledge

Project planning

Team collaboration

Problem solving

Brand standards

Educación

Degree in Food Science, Chemistry, or related field

Descripción del empleo

Microbac Laboratories, Inc. is seeking a Customer Relationship Associate to act as the front-line liaison, coordinating client needs with laboratory staff and cross-functional teams. The role emphasizes timely analysis, data entry, and clear communication of technical information to clients.

The successful candidate will manage client projects, ensure quality standards, and grow client satisfaction in a fast-paced laboratory environment.