Client Liaison & Laboratory Support Specialist

Microbac; Merrillville (IN); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Generous paid time off

Flex time

Wellness program

Referral bonus

Tuition reimbursement

Résumé du poste

Microbac in Merrillville, IN is seeking a Customer Relationship Associate to serve as the front-line contact for sample intake and coordination with our laboratory teams. You will ensure timely processing and accurate handoffs to analysts, while understanding client needs and maintaining strong communication with both technical and non-technical stakeholders.

The role emphasizes data entry, organization, and tasks across cross-functional teams in a fast-paced setting, with a focus on delivering

Qualifications

• Degree in FoodScience, Chemistry, or a related field of study.
• Experience in Food and/or Environmental Testing is preferred.
• Customer service or QA experience is a plus.
• Excellent communication with both technical and non-technical audiences.

Responsabilités

• Gains a thorough understanding of client needs and acts as liaison between client, account management, and lab staff.
• Manages logistics of client projects to meet timelines and quality standards.
• Receives and processes samples, triages by analysis requirements, and maintains organization.
• Communicates technical data to senior leadership and clients.
• Coordinates cross-functional team activities to ensure timely deliverables.
• Selects opportunities for new service offerings based on client feedback.

Description du poste

Microbac in Merrillville, IN is seeking a Customer Relationship Associate to serve as the front-line contact for sample intake and coordination with our laboratory teams. You will ensure timely processing and accurate handoffs to analysts, while understanding client needs and maintaining strong communication with both technical and non-technical stakeholders.

The role emphasizes data entry, organization, and tasks across cross-functional teams in a fast-paced setting, with a focus on delivering