Client Success Consultant - Payroll & HRIS

ADP, Inc.; Tempe (AZ); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

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Continuously learn

Best-in-class benefits

Job summary

ADP is seeking a Client Support Consultant to serve as the front-line for solving clients' challenges, focusing on payroll issues and client satisfaction for small businesses (1–49 employees). You will train clients on ADP technology and collaborate across units to ensure a seamless client experience.

The role requires comfort in a metrics-driven call center, clear written and verbal communication, and a collaborative, inclusive culture. Training and growth opportunities are emphasized at ADP.

Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Overtime hours during peak seasons may be required.
• Military experience is recognized and valued as applicable.

Responsibilities

• Client Support: help clients manage their business and resolve payroll issues.
• Learn: continually update knowledge on payroll, compliance, SOPs, and desktop support tools.
• Organize: maintain a daily schedule and handle high volume inbound calls, especially peak seasons.

Skills

Customer service experience

Strong communication

Problem solving

Education

Experience in HR/HRIS or customer service

Job description

ADP is seeking a Client Support Consultant to serve as the front-line for solving clients' challenges, focusing on payroll issues and client satisfaction for small businesses (1–49 employees). You will train clients on ADP technology and collaborate across units to ensure a seamless client experience.

The role requires comfort in a metrics-driven call center, clear written and verbal communication, and a collaborative, inclusive culture. Training and growth opportunities are emphasized at ADP.