Client Success Advisor — Frontline Support & Solutions

ADP, Inc.; Virginia (MN); On-site; USD 45,000 - 65,000; Full time

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Job summary

ADP, Inc. is hiring a Client Support Specialist to serve as the front-line for resolving client challenges, answering questions, and training users on ADP technology. You will support clients with 50-999 employees and operate in a metrics-driven environment.

Expect to build rapport, maintain professionalism over phone and email, and contribute to ADP's service reputation. ADP provides award-winning training and a culture of inclusion.

Qualifications

• 3 - 5 years of experience working in client service/customer service environment or systems integration environment.
• You can work overtime hours during peak seasons.
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Responsibilities

• Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
• Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
• Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.

Job description

ADP, Inc. is hiring a Client Support Specialist to serve as the front-line for resolving client challenges, answering questions, and training users on ADP technology. You will support clients with 50-999 employees and operate in a metrics-driven environment.

Expect to build rapport, maintain professionalism over phone and email, and contribute to ADP's service reputation. ADP provides award-winning training and a culture of inclusion.