Client Success & Solutions Specialist

ADP, Inc.; Norfolk (VA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

Job summary

ADP, Inc. is seeking a Client Support Specialist to serve as the front-line resource for client inquiries, issue resolution, and user training on ADP technology.

The role targets organizations with 50–999 employees and emphasizes a structured, metrics-driven day in a collaborative environment. You will build trusted advisor relationships, educate clients on product value, and organize your day to handle a high volume of calls.

Qualifications

• 3–5 years in client service or systems integration environment.
• Overtime hours during peak seasons may be required.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Be a Trusted Advisor and Problem Solver for ADP clients, addressing time-sensitive issues and providing solutions.
• Build relationships with clients via phone, email, and chat, aiming to exceed expectations and uphold integrity.
• Educate clients on ADP products and services and translate input into best-practice recommendations for leaders.
• Organize daily schedule to manage a high volume of inbound calls, with peak times around year-end.

Skills

Client service experience

Overtime availability

Education

College degree optional

Job description

ADP, Inc. is seeking a Client Support Specialist to serve as the front-line resource for client inquiries, issue resolution, and user training on ADP technology.

The role targets organizations with 50–999 employees and emphasizes a structured, metrics-driven day in a collaborative environment. You will build trusted advisor relationships, educate clients on product value, and organize your day to handle a high volume of calls.