Senior Client Success & Payroll Solutions Consultant

Fairygodboss; Alpharetta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision benefits from Day 1

Ongoing training, development, and mentorship

Company-paid time off for volunteering

Job summary

Fairygodboss is searching for a Senior Client Support Consultant to act as the front line for resolving client challenges at ADP. This role focuses on client satisfaction, training users on ADP technology, and troubleshooting payroll issues.

The ideal candidate has over 7 years of customer service experience and strong consulting skills in a systems-related organization. The position emphasizes inclusivity and provides excellent benefits from day one.

Qualifications

• 7+ years of experience in a customer service environment.
• 5+ years of professional consulting or HRIS experience required.
• Ability to work overtime during peak seasons.

Responsibilities

• Help clients manage their business using ADP solutions.
• Troubleshoot payroll issues and partner with business units for support.
• Adhere to a daily schedule for handling inbound calls.

Skills

Client satisfaction focus

Troubleshooting

Consulting experience

Ability to work under pressure

Education

College degree or equivalent experience

Job description

Fairygodboss is searching for a Senior Client Support Consultant to act as the front line for resolving client challenges at ADP. This role focuses on client satisfaction, training users on ADP technology, and troubleshooting payroll issues.

The ideal candidate has over 7 years of customer service experience and strong consulting skills in a systems-related organization. The position emphasizes inclusivity and provides excellent benefits from day one.