Hybrid Client Support Consultant: Payroll & HRIS

ADP, Inc.; El Paso (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

ADP, Inc. is seeking an Associate Client Support Consultant in a hybrid role combining in-office and remote work. You will be the frontline resource solving client payroll challenges, answering questions, and training users on ADP technology. The position emphasizes client satisfaction and collaboration across teams.

You’ll thrive in a metrics-driven environment with regular coaching, ongoing training, and opportunities for career growth within ADP’s supportive culture.

Qualifications

• 1+ year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Overtime hours may be required during peak seasons.
• College degree is not required; relevant experience considered.

Responsibilities

• Provide front-line client support, troubleshooting payroll-related issues and answering questions.
• Train clients on ADP technology and facilitate a seamless client experience.
• Maintain organized daily schedules and adapt to high volume call environments.

Skills

Customer service experience

Communication skills

HRIS systems experience

Education

College degree not required

Tools

ADP software

Job description

ADP, Inc. is seeking an Associate Client Support Consultant in a hybrid role combining in-office and remote work. You will be the frontline resource solving client payroll challenges, answering questions, and training users on ADP technology. The position emphasizes client satisfaction and collaboration across teams.

You’ll thrive in a metrics-driven environment with regular coaching, ongoing training, and opportunities for career growth within ADP’s supportive culture.