Customer Service Rep/Associate Client Support Consultant

Fairygodboss; Tempe (AZ); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Competitive pay starting at $21.50 per hour

Best-in-class benefits start on day 1

Support for mental health and well-being

Paid time off for volunteering

Opportunities for personal and career growth

Access to ongoing training and mentorship

Diversity and inclusion initiatives

Job summary

Fairygodboss is hiring for the Associate Client Support Consultant position located in Tempe, Arizona. This role involves assisting clients with payroll and administrative needs while resolving issues through effective communication.

Ideal candidates will have a year of customer service experience and strong problem-solving skills. The position offers competitive pay starting at $21.50 per hour and best-in-class benefits from day one.

Qualifications

• At least one year of experience in customer service or HR/HRIS systems.
• Ability to work overtime hours during peak seasons.

Responsibilities

• Resolve client issues and answer questions via phone and written communication.
• Assist clients in managing payroll and troubleshooting issues.
• Maintain a high volume of inbound calls and adhere to schedules.

Skills

Customer service experience

Problem-solving skills

Adaptability

Communication skills

Education

College degree or military experience

Job description

About the Role

ADP is hiring customer service professionals for the Associate Client Support Consultant position. In this role you will serve as ADP’s front‑line for solving clients’ challenges, including issue resolution, answering questions, training users on ADP technology, and more. Your primary focus is to help clients with 1‑49 employees.

Responsibilities

• Resolve client issues and answer questions via phone and written communication.
• Assist clients in managing payroll and related business functions; troubleshoot and probe to resolve payroll issues.
• Partner with multiple business units and teams for troubleshooting and deliver a seamless client experience.
• Maintain a high volume of inbound calls and adhere to a structured daily schedule and metrics.
• Continuously upgrade knowledge and skills on payroll, federal and state compliance, SOPs, administrative practices, other products, and desktop support tools.

Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.
• College degree preferred but not required; military experience with teamwork, adaptability, organization, and follow‑through is acceptable.

Benefits

• Competitive pay starting at $21.50 per hour.
• Best‑in‑class benefits start on day 1.
• Support for mental health and well‑being.
• Paid time off for volunteering and community service.
• Opportunities for personal and career growth in an agile, fast‑paced environment.
• Access to ongoing training, development, and mentorship programs.
• Participation in diverse Business Resource Groups and inclusive culture.

Equal Employment Opportunity Statement

ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic. Hiring decisions are based on qualifications, experience, availability, and job performance.

Learn more about DEI and Client Services

Explore ADP’s diversity, equity, inclusion initiatives: http://adp.careers/DEI_Videos.
Discover information about Client Services: https://adp.careers/Client_Services_Videos.