Client Success Advocate

Automatic Data Processing, Inc.; Florida; On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Matched retirement savings

Wellness program

Disability insurance

Charitable contribution match

Holidays

Personal days

Volunteer time off

Job summary

Automatic Data Processing, Inc. (ADP) is hiring an Associate Account Manager to be the front-line for solving clients' challenges, handling issue resolution, answering questions, and training users on ADP technology.

The role focuses on clients with 50–999 employees, thrives in a metrics-driven call center, and emphasizes communication, rapport-building, and professional client service. Training and a collaborative culture support growth.

Qualifications

• You have at least one year of experience in a customer service environment.
• You can work overtime hours during peak seasons.

Responsibilities

• Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to resolve issues and provide solutions.
• Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
• Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value and turn client input into recommendations.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.

Skills

Customer service

Communication

Problem solving

Relationship building

Job description

Automatic Data Processing, Inc. (ADP) is hiring an Associate Account Manager to be the front-line for solving clients' challenges, handling issue resolution, answering questions, and training users on ADP technology.

The role focuses on clients with 50–999 employees, thrives in a metrics-driven call center, and emphasizes communication, rapport-building, and professional client service. Training and a collaborative culture support growth.