Client Success Associate Account Manager

Fairygodboss; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

ADP is seeking an Associate Account Manager to serve as the front-line for solving clients' challenges, focusing on companies with 50-999 employees. The role emphasizes resolving issues, answering questions, training users on ADP technology, and maintaining client satisfaction in a metrics-driven call center.

You will build relationships by phone, email, and chat, learn ADP products, and provide practical recommendations.

Qualifications

• You have at least one year of experience in a customer service environment.
• A college degree is great but not required; skills, adaptability and client focus matter.
• Military experience with teamwork, adaptability, organization, and follow-through can help build relationships and solve problems.

Responsibilities

• Be the front-line for solving client challenges, resolving issues, answering questions, and training users on ADP technology.
• Build relationships with clients via phone, email, and chat, aiming to exceed expectations.
• Educate clients on product value and provide recommendations for best practices and solutions.
• Organize a daily schedule to manage a high volume of inbound calls, with peak-season adjustments.

Job description

ADP is seeking an Associate Account Manager to serve as the front-line for solving clients' challenges, focusing on companies with 50-999 employees. The role emphasizes resolving issues, answering questions, training users on ADP technology, and maintaining client satisfaction in a metrics-driven call center.

You will build relationships by phone, email, and chat, learn ADP products, and provide practical recommendations.