Client Support Specialist: Frontline Problem Solver

ADP, Inc.; Schaumburg (IL); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Life Insurance

Retirement matching

Wellness program

Disability insurance

Volunteer time off

Job summary

ADP, Inc. is hiring a Client Support Specialist to serve as front-line for solving client challenges, training users on ADP technology, and maintaining client satisfaction for companies with 50–999 employees.

You will work in a metrics-driven call center environment, building rapport with clients and maintaining professional communication over phone and writing. ADP emphasizes inclusion and growth opportunities.

Qualifications

• 3–5 years of experience in client service or related environment.
• Overtime hours during peak seasons allowed.

Responsibilities

• Be a Trusted Advisor and Problem Solver: help clients solve time-sensitive issues and provide solutions.
• Build Relationships: communicate via phone, email, and chat to exceed client expectations.
• Educate and Provide Recommendations: use product knowledge to translate client input into actionable recommendations.
• Organize: adhere to a daily schedule handling high inbound call volumes.

Skills

Client service experience

Communication

Problem solving

Job description

ADP, Inc. is hiring a Client Support Specialist to serve as front-line for solving client challenges, training users on ADP technology, and maintaining client satisfaction for companies with 50–999 employees.

You will work in a metrics-driven call center environment, building rapport with clients and maintaining professional communication over phone and writing. ADP emphasizes inclusion and growth opportunities.