Next-Gen Client Support Pro

Automatic Data Processing, Inc.; Florida; Hybrid; USD 25,000 - 39,000; Full time

Job summary

ADP is hiring a Client Support Specialist to be the front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology. This role focuses on clients with 50-999 employees and operates in a metrics-driven call center environment.

You will build rapport over the phone and email, provide clear guidance, and maintain the integrity of ADP’s service reputation. A collaborative culture and ongoing training support career growth.

Qualifications

• 3 - 5 years of experience working in client service/customer service environment or systems integration environment.
• Must be able to work overtime hours during peak seasons.

Responsibilities

• Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology and provide solutions.
• Build Relationships. You will communicate via phone, email and chat to exceed client expectations with integrity.
• Educate and Provide Recommendations. Use product knowledge to translate client input into actionable recommendations.
• Organize. Maintain a daily schedule and handle high volume inbound calls, with peaks during year-end.

Skills

Customer service

Communication

Problem solving

Time management

Job description

ADP is hiring a Client Support Specialist to be the front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology. This role focuses on clients with 50-999 employees and operates in a metrics-driven call center environment.

You will build rapport over the phone and email, provide clear guidance, and maintain the integrity of ADP’s service reputation. A collaborative culture and ongoing training support career growth.