Client Success Advisor — Front‑Line Support & Growth

Automatic Data Processing, Inc.; Tempe (AZ); On-site; USD 48,000 - 64,000; Full time

Job summary

ADP is seeking a Client Support Specialist to serve as the front-line contact for helping clients with ADP technology, resolving issues, and training users. You will support clients with 50–999 employees, working in a metrics-driven environment and building strong relationships via phone, email, and chat.

This role emphasizes integrity, collaboration, and customer satisfaction. The position requires 3–5 years of client service experience; overtime during peak seasons may be needed.

Qualifications

• 3 - 5 years of experience working in client service or related environment.
• Overtime hours during peak seasons may be required.
• A college degree is great but not required; military experience is also welcomed.

Responsibilities

• Be a Trusted Advisor and Problem Solver by resolving client issues and providing solutions.
• Build Relationships with clients via phone, email, and chat to exceed expectations.
• Educate clients on ADP products and provide recommendations for best practices.
• Organize daily schedule to manage a high volume of inbound calls.

Skills

Client service

Communication

Problem solving

Education

College degree preferred but not required

Tools

ADP products knowledge

Job description

ADP is seeking a Client Support Specialist to serve as the front-line contact for helping clients with ADP technology, resolving issues, and training users. You will support clients with 50–999 employees, working in a metrics-driven environment and building strong relationships via phone, email, and chat.

This role emphasizes integrity, collaboration, and customer satisfaction. The position requires 3–5 years of client service experience; overtime during peak seasons may be needed.