Client Support Specialist: Impact, Growth & Expert Training

Automatic Data Processing, Inc.; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Automatic Data Processing, Inc. is hiring a Client Support Specialist to serve as the front-line for solving clients' challenges, training users on ADP technology, and ensuring client satisfaction for companies with 50-999 employees.

This role operates in a metrics-driven call center environment and requires excellent rapport-building, clear written and spoken communication, and a professional demeanor. Training and ongoing development are emphasized.

Qualifications

• 3-5 years of experience in client service or related environment.
• Overtime hours may be required during peak seasons.
• A college degree is great but not required; military experience welcomed.

Responsibilities

• Be a Trusted Advisor and Problem Solver, independently or in a team to resolve client issues and provide solutions.
• Build relationships with clients via phone, email, and chat while upholding integrity and high ethical standards.
• Educate clients by leveraging product knowledge and providing recommendations for best practices.
• Organize and manage a high volume of inbound calls with a structured daily schedule, especially during peak periods.

Skills

Customer service

Communication

Time management

Education

College degree not required

Job description

Automatic Data Processing, Inc. is hiring a Client Support Specialist to serve as the front-line for solving clients' challenges, training users on ADP technology, and ensuring client satisfaction for companies with 50-999 employees.

This role operates in a metrics-driven call center environment and requires excellent rapport-building, clear written and spoken communication, and a professional demeanor. Training and ongoing development are emphasized.