Client Success Advisor — Front‑Line Support

Automatic Data Processing, Inc.; Florida; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Award-winning training

Best-in-class benefits start on Day 1

Inclusive environment with belonging

Job summary

ADP is hiring a Client Support Specialist to serve as the front line for solving clients' challenges, including issue resolution, answering questions, training users on ADP technology, and more. You will support clients with 50-999 employees and help maintain ADP's service reputation.

This role operates in a metrics-driven call center environment, requiring clear written and spoken communication, a strong client focus, and a commitment to ongoing training and inclusion.

Qualifications

• 3–5 years of experience in client service/customer service environment or systems integration environment.
• Overtime hours may be required during peak seasons.
• College degree is great but not required; relevant experience (e.g., military) also considered.

Responsibilities

• Be a Trusted Advisor and Problem Solver: work independently or with a team to service ADP's products/technology and resolve time-sensitive issues.
• Build Relationships: converse with clients via phone, email, and chat to exceed expectations with integrity.
• Educate and Provide Recommendations: leverage product knowledge to explain value and suggest best practices.
• Organize: manage a high volume of inbound calls with a structured daily schedule.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Overtime availability

Education

College degree preferred

Job description

ADP is hiring a Client Support Specialist to serve as the front line for solving clients' challenges, including issue resolution, answering questions, training users on ADP technology, and more. You will support clients with 50-999 employees and help maintain ADP's service reputation.

This role operates in a metrics-driven call center environment, requiring clear written and spoken communication, a strong client focus, and a commitment to ongoing training and inclusion.