Trusted Client Success Advisor

Automatic Data Processing, Inc.; Parsippany-Troy Hills (NJ); On-site; USD 48,000 - 70,000; Full time

Job summary

ADP is hiring a Client Support Specialist in Parsippany, NJ to act as the front line for resolving client challenges, training users, and delivering service excellence to accounts with 50–999 employees.

You will work in a metrics-driven call center, build rapport with clients over phone and written communication, and contribute to a culture that values inclusion and service quality. Training is provided to ensure ongoing success.

Qualifications

• 3–5 years of experience in client service or similar environments.
• Overtime hours during peak seasons may be required.
• Military experience is recognized as valuable.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Be a Trusted Advisor and Problem Solver: work independently or with a team to resolve client issues and provide solutions.
• Build Relationships: communicate via phone, email, and chat to exceed client expectations with integrity and professionalism.
• Educate and Provide Recommendations: use product knowledge to explain value and suggest best practices to leaders.
• Organize: maintain a daily schedule and manage a high volume of inbound calls, with peak-season spikes.

Skills

Customer service

Communication

Problem solving

Overtime availability

Education

Bachelor's degree

Job description

ADP is hiring a Client Support Specialist in Parsippany, NJ to act as the front line for resolving client challenges, training users, and delivering service excellence to accounts with 50–999 employees.

You will work in a metrics-driven call center, build rapport with clients over phone and written communication, and contribute to a culture that values inclusion and service quality. Training is provided to ensure ongoing success.