Client Success Advisor

Automatic Data Processing, Inc.; Tempe (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Best-in-class benefits

Continuous training

Job summary

ADP is hiring a Client Support Specialist to act as the front-line problem solver for clients with 50-999 employees. You will address time-sensitive issues, train users on ADP technology, and deliver solutions that protect client satisfaction and ADP’s service reputation.

You will work in a metrics-driven call center environment, building rapport and trust with clients over phone and written communication. A collaborative culture and ongoing training will support your growth and success at ADP.

Qualifications

• 3-5 years of experience in client service or a systems integration environment.
• Overtime hours may be required during peak seasons.
• College degree is not required; relevant experience is valued.

Responsibilities

• Be a Trusted Advisor and Problem Solver, serving clients and resolving time-sensitive issues.
• Build relationships with clients via phone, email, and chat to exceed expectations.
• Educate clients by leveraging product knowledge and recommending best practices.
• Organize daily schedule to handle a high volume of inbound calls, especially during peak seasons.

Skills

Client service

Overtime availability

Education

College degree not required

Job description

ADP is hiring a Client Support Specialist to act as the front-line problem solver for clients with 50-999 employees. You will address time-sensitive issues, train users on ADP technology, and deliver solutions that protect client satisfaction and ADP’s service reputation.

You will work in a metrics-driven call center environment, building rapport and trust with clients over phone and written communication. A collaborative culture and ongoing training will support your growth and success at ADP.