Trusted Advisor — Client Solutions Specialist

Automatic Data Processing, Inc.; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

ADP is hiring a Client Support Specialist in Dallas. You’ll serve as the front-line for solving clients' challenges, answering questions, training their users on ADP technology, and protecting the company’s service reputation.

You’ll work in a metrics-driven call center, building rapport with clients, communicating clearly, and delivering timely solutions. This role offers growth through award-winning training and a collaborative, inclusive culture at ADP.

Qualifications

• Experience in a metrics-driven call center environment.
• Ability to build rapport and communicate clearly with clients.
• Experience training users on software or technology is a plus.

Responsibilities

• Help clients with time-sensitive issues and provide solutions.
• Train clients on ADP technology and products.
• Act as front-line for client challenges and maintain service reputation.

Skills

Customer service

Problem solving

Communication skills

Training clients on ADP technology

Job description

ADP is hiring a Client Support Specialist in Dallas. You’ll serve as the front-line for solving clients' challenges, answering questions, training their users on ADP technology, and protecting the company’s service reputation.

You’ll work in a metrics-driven call center, building rapport with clients, communicating clearly, and delivering timely solutions. This role offers growth through award-winning training and a collaborative, inclusive culture at ADP.