Client Success & Accounts Manager

Wallace Management Company LLC; Cullman (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan including company match

Paid holidays and vacation time

Monthly bonus opportunities

Job summary

Wallace Management Company LLC is seeking an Account Manager in Northport, AL to deliver outstanding customer service and manage loan-related processes. You will handle inquiries, post payments, and support the application workflow while maintaining strong customer relationships.

The role emphasizes friendly service, accurate documentation, and collaboration with branch leadership to achieve operating standards and growth. Travel may be required; full-time position available.

Qualifications

• Experience delivering quick, friendly customer service.
• Ability to prepare loan documents and manage applications.
• Strong relationship-building and communication skills.

Responsibilities

• Provide quick and friendly customer service in person or by phone.
• Prepare loan documents and manage the application process.
• Create and maintain positive customer relationships and monitor loan status.
• Contact customers to help them get back on track for overdue payments.
• Partner with Management to maintain branch operating standards and grow the business.

Skills

Customer service

Communication

Job description

Wallace Management Company LLC is seeking an Account Manager in Northport, AL to deliver outstanding customer service and manage loan-related processes. You will handle inquiries, post payments, and support the application workflow while maintaining strong customer relationships.

The role emphasizes friendly service, accurate documentation, and collaboration with branch leadership to achieve operating standards and growth. Travel may be required; full-time position available.