Customer-Focused Account Manager (Loans & Payments)

Wallace Management Company LLC; Florence (AL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance in Florence, Alabama seeks an Account Manager to deliver outstanding customer service, process loan applications, and post payments. You will build positive relationships with customers in person or over the phone.

This role may require occasional travel, and Wallace Finance offers competitive benefits including health/dental/vision, a 401(k) match, paid holidays, vacation time, and monthly bonus opportunities.

Qualifications

• Friendly and outgoing customer service
• Ability to explain loan processes clearly
• Strong communication and relationship-building skills
• Detail-oriented with paperwork handling

Responsibilities

• Provide quick and friendly customer service in person or over the phone to answer questions or take and post loan payments
• Prepare loan documents and manage the application process
• Create and maintain positive customer relationships and update customers on loan status
• Contact customers to help them get back on track if payments are overdue
• Partner with Management to maintain branch operating standards and grow the business

Job description

Wallace Finance in Florence, Alabama seeks an Account Manager to deliver outstanding customer service, process loan applications, and post payments. You will build positive relationships with customers in person or over the phone.

This role may require occasional travel, and Wallace Finance offers competitive benefits including health/dental/vision, a 401(k) match, paid holidays, vacation time, and monthly bonus opportunities.