Account & Customer Success Specialist | Growth & Bonuses

Wallace Finance; Hamilton (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance is seeking an Account Manager to deliver outstanding customer service and build lasting relationships at our Alabama branches. This role emphasizes friendly interactions, problem solving, and sales-oriented service within a growing network.

You will assist with loan payments, prepare documents, manage applications, and keep customers informed about loan status, with occasional travel as needed.

Qualifications

• Friendly and outgoing demeanor.
• Ability to provide outstanding customer service.
• Willingness to travel occasionally.

Responsibilities

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

Skills

Customer service

Sales

Communication

Job description

Wallace Finance is seeking an Account Manager to deliver outstanding customer service and build lasting relationships at our Alabama branches. This role emphasizes friendly interactions, problem solving, and sales-oriented service within a growing network.

You will assist with loan payments, prepare documents, manage applications, and keep customers informed about loan status, with occasional travel as needed.