Client Services Receptionist - Fast-Paced, Flexible Hours

H&R Block, Inc.; Minot (ND); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will assist clients in person, over the phone, and virtually while maintaining a clean, organized office.

This role emphasizes exceptional service and the ability to manage multiple tasks across locations. As a frontline team member, you will help ensure client needs are met quickly and accurately, supporting colleagues and

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced exp

Customer service

Multi-tasking

Time management

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will assist clients in person, over the phone, and virtually while maintaining a clean, organized office.

This role emphasizes exceptional service and the ability to manage multiple tasks across locations. As a frontline team member, you will help ensure client needs are met quickly and accurately, supporting colleagues and