Client Service Receptionist | Fast-Paced, Flexible Schedule

H&R Block, Inc.; Austin (MN); On-site; USD 19,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional. You will help schedule appointments and ensure client needs are met across in-person, phone, and virtual channels.

This role emphasizes strong customer service, multitasking, and organization in a fast-paced office environment. It offers flexible scheduling and the opportunity to work across multiple locations within the franchise

Qualifications

• Experience in a fast-paced environment.
• Previous customer service experience.
• Ability to multi-task and prioritize.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Phone etiquette

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the right tax professional. You will help schedule appointments and ensure client needs are met across in-person, phone, and virtual channels.

This role emphasizes strong customer service, multitasking, and organization in a fast-paced office environment. It offers flexible scheduling and the opportunity to work across multiple locations within the franchise