Client Services Receptionist | Fast-Paced & People-Driven

H&R Block; Gloucester (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help clients book appointments, assist in-person, over the phone, or virtually, and contribute to a welcoming office environment.

The role emphasizes multitasking, strong organizational skills, and proficiency in Microsoft Office. If you enjoy a fast-paced setting and delivering friendly service across multiple locations, this

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced experience

Customer service experience

Multi-tasking

Organizational skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help clients book appointments, assist in-person, over the phone, or virtually, and contribute to a welcoming office environment.

The role emphasizes multitasking, strong organizational skills, and proficiency in Microsoft Office. If you enjoy a fast-paced setting and delivering friendly service across multiple locations, this