Client Services Manager - West Coast Field Liaison

Unisys; Oregon; Híbrido; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Unisys is seeking a role that provides strategic direction to Field Engineering supervisors and teams across multiple locations on a regular basis.

The successful candidate will identify recurring trends and coordinate with Client Services & Support to ensure availability of hardware, software and equipment, while managing procurement to meet client requirements. The role also involves liaison work with clients and technical teams.

Formación

• BA/BS degree and 4-6 years' relevant experience OR equivalent combination of education and relevant experience.
• 0-2 years' leadership experience.
• MUST BE IN WEST COAST TIME ZONE.
• This role may require export-control authorizations under U.S. regulations.

Responsabilidades

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

Conocimientos

Leadership

Project management

Educación

BA/BS degree

Descripción del empleo

Unisys is seeking a role that provides strategic direction to Field Engineering supervisors and teams across multiple locations on a regular basis.

The successful candidate will identify recurring trends and coordinate with Client Services & Support to ensure availability of hardware, software and equipment, while managing procurement to meet client requirements. The role also involves liaison work with clients and technical teams.