Client Services Manager — West Coast Field Ops

Unisys; California; On-site; USD 110,000 - 140,000; Full time

Job summary

Unisys seeks a capable leader to guide Field Engineering supervisors and teams across multiple locations. You will identify recurring issues, coordinate end-to-end support, and escalate complex problems to senior staff where needed.

You will coordinate with Client Services to monitor hardware/software availability, manage procurement, and allocate budgets and resources to meet client requirements, ensuring smooth system upgrades and process consistency.

Qualifications

• BA/BS degree or equivalent experience.
• 4-6 years relevant experience OR equivalent combination.
• 0-2 years leadership experience.

Responsibilities

• Provides clear and concise direction to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues with new system releases or upgrades.
• Ensures end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring complex items to technical colleagues or senior management.
• Monitors hardware, software and equipment availability with Client Services to identify gaps and potential business impacts.
• Manages procurement-related activity to ensure on-time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in determining appropriate processes, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

Skills

Leadership experience

Education

BA/BS degree

4-6 years relevant experience

0-2 years leadership experience

Job description

Unisys seeks a capable leader to guide Field Engineering supervisors and teams across multiple locations. You will identify recurring issues, coordinate end-to-end support, and escalate complex problems to senior staff where needed.

You will coordinate with Client Services to monitor hardware/software availability, manage procurement, and allocate budgets and resources to meet client requirements, ensuring smooth system upgrades and process consistency.