Client Services Lead, Field Engineering & Ops

Unisys; Pennsylvania; On-site; USD 85,000 - 110,000; Full time

Job summary

Unisys is seeking a seasoned supervisor to provide direction to Field Engineering teams across multiple locations in the United States. The role involves identifying trends and potential issues during system releases or software upgrades, and ensuring end-to-end support for identified challenges.

You will resolve key issues with escalation to senior colleagues as needed and collaborate with Client Services to monitor hardware and software availability while managing procurement and resource

Qualifications

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience
• 0-2 years’ leadership experience
• MUST BE LOCATED IN EAST COAST TIME ZONE

Responsibilities

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Togeteher with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

Skills

Leadership

Education

BA/BS degree

Job description

Unisys is seeking a seasoned supervisor to provide direction to Field Engineering teams across multiple locations in the United States. The role involves identifying trends and potential issues during system releases or software upgrades, and ensuring end-to-end support for identified challenges.

You will resolve key issues with escalation to senior colleagues as needed and collaborate with Client Services to monitor hardware and software availability while managing procurement and resource