Client Success & Field Operations Coordinator

Unisys; Pennsylvania; On-site; USD 120,000 - 160,000; Full time

Job summary

Unisys is seeking a Senior Field Engineering Manager to provide direction to Field Engineering supervisors and teams across multiple locations in the United States. You will identify trends, resolve issues during system releases and hardware/software upgrades, and ensure end-to-end support.

You will collaborate with Client Services & Support to monitor availability, manage procurement to meet client requirements, and help define processes and policies.

Responsibilities

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• This role may require access to export-controlled commodities and technology.

Job description

Unisys is seeking a Senior Field Engineering Manager to provide direction to Field Engineering supervisors and teams across multiple locations in the United States. You will identify trends, resolve issues during system releases and hardware/software upgrades, and ensure end-to-end support.

You will collaborate with Client Services & Support to monitor availability, manage procurement to meet client requirements, and help define processes and policies.