Client Services & Field Ops Manager

Unisys Corporation; Philadelphia (Philadelphia County); On-site; USD 95,000 - 130,000; Full time

Job summary

Unisys Corporation is seeking a results-oriented engineering operations leader to direct Field Engineering teams across multiple locations. You will drive clear guidance, identify trends and issues with new system releases, and ensure end-to-end support for client environments.

You will resolve key issues, monitor hardware and software availability, oversee procurement activities, and act as the liaison between clients, end-users and technical teams while establishing robust processes and

Qualifications

• Must have a BA/BS degree with 4-6 years of relevant experience or an equivalent combination of education and experience.
• 0-2 years of leadership experience.

Responsibilities

• Provide clear direction to Field Engineering supervisors and teams across multiple locations.
• Identify recurring trends and potential issues concurrent with new system releases or hardware/software upgrades.
• Ensure end-to-end support to address identified and potential issues.
• Resolve key issues raised by supervisors and teams, referring the most significant to technical colleagues or senior management.
• Monitor hardware, software and equipment availability to identify gaps with potential business impact.
• Manage procurement-related activity to ensure on-time delivery and response to client requirements.
• Act as liaison between clients, end-users and technical teams.
• Assist supervisors and team members in determining appropriate processes, policies or procedures.
• Establish overall work processes and priorities.
• Allocate people, budgets and resources.

Skills

Leadership

Communication

Project management

Education

BA/BS degree

Job description

Unisys Corporation is seeking a results-oriented engineering operations leader to direct Field Engineering teams across multiple locations. You will drive clear guidance, identify trends and issues with new system releases, and ensure end-to-end support for client environments.

You will resolve key issues, monitor hardware and software availability, oversee procurement activities, and act as the liaison between clients, end-users and technical teams while establishing robust processes and