Client Services & Operations Manager (West Coast)

Unisys Corporation; Los Angeles (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Unisys Corporation is seeking a leader to guide Field Engineering supervisors and teams across multiple locations. The role emphasizes directing diverse teams, addressing ongoing system releases and hardware/software upgrades, and ensuring end-to-end support for identified issues.

The candidate should have a BA/BS with 4–6 years of relevant experience or an equivalent combination, plus 0–2 years of leadership experience. Must be in the West Coast time zone and available for U.S.

Qualifications

• BA/BS degree and 4-6 years’ relevant experience
• Equivalent combination of education and relevant experience; 0-2 years’ leadership experience

Responsibilities

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activity to ensure on time delivery and response to client requirements.
• Acts as liaison between clients, end-users and technical teams.
• Assists supervisors and team members in the determination of appropriate process, policies or procedures.
• Establishes overall work processes and priorities.
• Allocates people, budgets and resources.

Skills

Leadership experience

Education

BA/BS degree

Job description

Unisys Corporation is seeking a leader to guide Field Engineering supervisors and teams across multiple locations. The role emphasizes directing diverse teams, addressing ongoing system releases and hardware/software upgrades, and ensuring end-to-end support for identified issues.

The candidate should have a BA/BS with 4–6 years of relevant experience or an equivalent combination, plus 0–2 years of leadership experience. Must be in the West Coast time zone and available for U.S.