Client Services Manager - Remote & East Coast Lead

Unisys; Center Square (PA); Remote; USD 90,000 - 120,000; Full time

Job summary

Unisys is seeking a Client Service Manager to provide leadership and cross-location guidance for Field Engineering teams. The role focuses on end-to-end issue resolution, proactive monitoring of hardware/software availability, and coordinating procurement to meet client requirements.

You will act as a bridge among clients, end-users, and technical teams, helping establish effective processes, prioritizing work, and allocating resources.

Qualifications

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience
• 0-2 years’ leadership experience
• MUST BE LOCATED IN EAST COAST TIME ZONE

Responsibilities

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware/software upgrades
• Ensures provision of end-to-end support to address identified and potential issues
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact
• Manages procurement-related activity to ensure on time delivery and response to client requirements
• Acts as liaison between clients, end-users and technical teams
• Assists supervisors and team members in the determination of appropriate process, policies or procedures
• Establishes overall work processes and priorities
• Allocates people, budgets and resources

Job description

Unisys is seeking a Client Service Manager to provide leadership and cross-location guidance for Field Engineering teams. The role focuses on end-to-end issue resolution, proactive monitoring of hardware/software availability, and coordinating procurement to meet client requirements.

You will act as a bridge among clients, end-users, and technical teams, helping establish effective processes, prioritizing work, and allocating resources.